Contact Us

Lolajack operates as an independent review and affiliate website that evaluates online gambling brands. We are not a casino or sportsbook operator and do not hold player accounts, process deposits or withdrawals, or provide customer support for gambling operators. Our team focuses on delivering honest reviews and information to help players make informed decisions about online gambling platforms.

If you need assistance with account issues, deposits, withdrawals, or gameplay problems, you must contact the specific operator directly through their official customer support channels. We cannot access operator systems or resolve player account matters on behalf of any gambling brand.

Lolajack functions as an independent affiliate and review platform specializing in online casino and sportsbook evaluations. Our editorial team conducts thorough assessments of gambling operators, examining factors such as game selection, payment methods, licensing status, and customer service quality. We generate revenue through affiliate partnerships when readers sign up with operators we review.

We maintain editorial independence and publish both positive and negative findings about the platforms we evaluate. Our reviews reflect genuine testing experiences and research conducted by our team members.

Our support team handles several types of inquiries related to our website and content:

• Corrections or updates to our casino and sportsbook reviews
• Questions about our review methodology and scoring criteria
• Feedback about website functionality or user experience issues
• Partnership and advertising opportunities with gambling operators
• Media inquiries and interview requests
• General questions about our editorial policies and practices

Lolajack cannot assist with any matters requiring direct access to gambling operator systems or player accounts. We do not handle:

• Account verification or KYC document submissions
• Deposit or withdrawal processing issues
• Bonus claims, wagering requirements, or promotional disputes
• Game malfunctions or technical problems during gameplay
• Password resets or account recovery procedures
• Complaint resolution between players and operators

For all account-related problems, including verification delays, payment processing issues, or bonus disputes, contact the gambling operator directly through their official support channels. Most operators provide live chat, email support, and telephone assistance specifically for these matters.

Each operator maintains dedicated customer service teams with access to player accounts and transaction systems. They can investigate specific issues, process refunds when appropriate, and resolve technical problems that may affect your gambling experience.

Legal matters, regulatory compliance questions, and formal business correspondence should be directed to our legal department. This includes licensing inquiries, jurisdictional questions, and matters requiring official documentation or legal review.

Send legal inquiries to: [email protected]

Copyright holders who believe their intellectual property appears on Lolajack without authorization can submit takedown requests under the Digital Millennium Copyright Act. We process valid DMCA notices promptly and remove infringing content when legally required.

Submit copyright takedown requests to: [email protected]

Include specific URLs, proof of copyright ownership, and detailed descriptions of the allegedly infringing material in your request.

Lolajack supports responsible gambling practices and encourages players to gamble within their financial means. If you or someone you know struggles with gambling addiction, contact these organizations for professional assistance:

• National Council on Problem Gambling: 1-800-522-4700
• Gamblers Anonymous: www.gamblersanonymous.org
• GamCare (UK): www.gamcare.org.uk
• BeGambleAware: www.begambleaware.org

We aim to respond to general inquiries within 48 hours during business days. Legal and DMCA requests typically require additional processing time due to their complexity and may take up to one week for initial response. Partnership inquiries receive priority handling and usually generate responses within 24 hours.